Terms of service

The agreement between Entropic LLC and the firm that uses Casehand.

Version 2026-10-05. Effective .

1. The agreement

These terms are a contract between Entropic LLC, which operates Casehand ("Casehand", "we", "us"), and the law firm or organization that creates a Casehand account (the "Customer", "you"). The person who accepts them confirms that they have authority to bind the Customer. The privacy and data handling page, any order form signed by both parties and the data processing addendum form part of the agreement.

Casehand is for business use only. It is not offered to consumers or to individuals acting for themselves in their own immigration matter.

2. Definitions

  • Service: the Casehand web application, its calendar feeds and exports, and any related software we provide.
  • Customer Data: the notices, files, client and matter information and other content that the Customer or its Users put into the Service, and the records the Service creates from them for the Customer.
  • User: a person the Customer invites to its account.
  • Output: values, matches, deadlines, citations, alerts, drafts and other results the Service produces.
  • Order form: a written order, signed by both parties, that sets a plan, fees or terms for the Customer.
  • Fees: the amounts payable for a paid plan, as set by the order form or, without one, the pricing page at the time of purchase.

3. What Casehand is and is not

Casehand is a docketing aid. It reads immigration notices, proposes the values printed on them, suggests the client and matter each belongs to, and computes proposed deadlines with a deterministic rules engine that shows the regulation or rule it applied. When a notice prints its own due date, the Service shows both dates and uses the printed date unless a User decides otherwise.

Casehand is not a law firm. It does not give legal advice, does not represent anyone, and does not create an attorney-client relationship with anyone. Nothing in the Service is a legal opinion about any matter. The rules engine encodes general rules. It does not know every fact of a case, every court order, local practice, filing method, holiday or change in law, and its rules and citations may be incomplete, out of date or wrong for a particular matter.

Every deadline the Service shows is a proposal until an attorney or accredited representative of the Customer confirms it. The attorney of record decides. The Customer remains solely responsible for its legal work, its docket, its deadlines, its filings, its advice and its relationships with its clients, whatever the Service shows or fails to show.

The Service drafts client updates for the Customer to review. It does not send them. The Customer decides what is sent to any client and is responsible for it.

4. Your professional duties

The Customer must be a law firm or lawyer in good standing, or a recognized organization acting through accredited representatives, and must keep that status while it uses the Service. The Customer is responsible for meeting its professional obligations when it uses the Service, including those that correspond to:

  • ABA Model Rule 1.1 (competence, including understanding the benefits and risks of the technology it uses);
  • ABA Model Rule 1.6 (confidentiality, including reasonable efforts to prevent unauthorized access to client information);
  • ABA Model Rules 5.1 and 5.3 (supervising lawyers and nonlawyer assistance, which includes the Service and the staff who use it);
  • the rules of conduct for practitioners before DHS and EOIR, including 8 C.F.R. 292.3 and 1003.102;
  • the rules of each jurisdiction where its lawyers are admitted.

The Customer decides whether the Service is suitable for its practice, independently checks every Output it relies on, and keeps its own docketing and conflict procedures. Using the Service does not transfer any of these duties to Casehand.

5. Accounts and users

  • The person who creates the account becomes its first admin. Admins invite Users and assign roles (clerk, paralegal, attorney or admin). The Customer is responsible for the roles it assigns.
  • Each User must be the Customer's lawyer, accredited representative, employee or contractor, acting for the Customer and under its supervision. Accounts are personal and may not be shared.
  • The Customer is responsible for everything done under its account, for its Users' compliance with these terms, for the security of the email accounts that receive sign-in codes, and for deactivating Users who should no longer have access.
  • The Customer must tell us promptly through the contact page if it suspects unauthorized access to its account.
  • A plan may limit the number of Users and notices. The limits are on the order form or the pricing page.

6. Acceptable use

The Customer and its Users must not:

  • use the Service to practice law without authorization, or let a person who is not a lawyer or accredited representative use it to give immigration advice or services to the public, including as a "notario" or immigration consultant;
  • upload information without a lawful basis to hold and share it, or information unrelated to the Customer's legal work;
  • break any law, court order or professional rule, or infringe anyone's rights;
  • access another firm's data, or try to get past any security, rate limit or usage limit;
  • copy, scrape, harvest, frame or mirror the Service or its rules, citations or content, or access it by automated means except through features we provide for that;
  • decompile, reverse engineer or disassemble the Service, except to the extent the law allows despite this restriction;
  • probe, scan or test the Service for vulnerabilities, except under the reporting process on the security page;
  • send malicious code, or load the Service in a way that harms its operation for others;
  • use the Service or its Output to build a competing product or to benchmark it for publication without our written consent;
  • resell, sublicense or provide the Service to third parties other than the Customer's own Users.

7. Customer Data

  • The Customer owns its Customer Data. It grants Casehand a non-exclusive, worldwide license, for the term of the agreement and the export and deletion periods after it, to host, copy, process, transmit and display Customer Data only to provide, secure and support the Service and to comply with law.
  • We do not sell Customer Data and do not use it to train AI models. We handle it as the privacy and data handling page and the data processing addendum describe.
  • The Customer is responsible for the accuracy, quality and legality of its Customer Data and for having every right and consent needed to put it into the Service.
  • The Service is not a system of record or a backup. The Customer keeps the original documents and its own records.
  • We may use operational measurements that contain no Customer Data content to run and improve the Service.

8. AI output

AI models read notices and propose values. They do not set deadlines. AI output can be wrong, incomplete or inconsistent, including when it shows high confidence or agrees across independent reads. A value is not verified until a User checks it against the source document. The Customer must review each Output before it relies on it, and is responsible for every Output it approves, dockets, exports or sends.

9. Plans, fees and payment

  • Fees. The Customer pays the Fees for the plan it chooses. Unless an order form says otherwise, paid plans are billed annually in advance, and use above a plan's included notices is billed in arrears at the rate shown on the order form or pricing page.
  • Payment. Invoices are due within 30 days of issue, in US dollars. Fees are non-cancellable and non-refundable except where these terms expressly provide a refund.
  • Taxes. Fees exclude taxes. The Customer pays all sales, use, value added and similar taxes on the Fees, other than taxes on our income.
  • Late payment. If an amount is more than 15 days overdue, we may suspend paid features after giving 10 days' written notice. Overdue amounts carry interest at 1% a month or the highest lawful rate, whichever is lower.
  • Renewal. A paid subscription renews for a term of the same length unless either party gives notice of non-renewal at least 30 days before the end of the current term.
  • Price changes. We may change Fees for a renewal term by giving notice at least 45 days before the renewal. Fees do not change during a term already paid for.
  • Disputes. The Customer must raise any good-faith dispute about an invoice in writing within 30 days of receiving it and pay the undisputed part on time.

10. Free and beta features

The free plan, sample firms, and any feature we label beta, preview or not active are provided as is, without any warranty, support commitment or indemnity, and may be changed, limited or withdrawn at any time. Our total liability for them is limited to US$100. We may close a free account that has not been used for 12 months after giving 30 days' notice by email. Sample firms opened from the site hold synthetic data and are deleted after 3 days; real client information must not be put into them.

11. Availability and support

We will use commercially reasonable efforts to keep the Service available and to fix faults the Customer reports. There is no service level commitment unless an order form sets one. The Service may be unavailable for maintenance, for reasons beyond our control, or because of the systems it depends on, including Cloudflare and government websites and services. Support is provided through the Support screen in the Service and the contact page. Replies on the Support screen are written by software, and a person at Casehand reads every case the software hands up. We may change the Service, but will not materially reduce the core functions of a paid plan during a term already paid for.

Because the Service can be unavailable, the Customer must not depend on it as the only way to know a deadline. It must keep a way to see its docket outside the Service, such as the calendar feed or regular exports.

12. Suspension

We may suspend access to all or part of the Service, for the shortest time and in the narrowest way reasonably possible, if:

  • use of the account breaches section 6 or threatens the security, integrity or availability of the Service or other customers' data;
  • an amount is overdue as described in section 9;
  • suspension is required by law or a valid order.

We will give notice in advance where reasonably possible, and otherwise promptly, and will restore access once the cause is resolved. Suspension does not delete Customer Data.

13. Term and termination

  • The agreement starts when the Customer accepts these terms and continues until every subscription has ended.
  • The Customer may close a free account at any time. A paid subscription may be ended by non-renewal under section 9.
  • Either party may terminate the agreement by written notice if the other materially breaches it and does not cure the breach within 30 days of notice, or at once if the other becomes insolvent or stops doing business.
  • We may terminate at once by notice if the Customer ceases to be eligible under section 4 or uses the Service for unauthorized practice of law.
  • If the Customer terminates for our uncured material breach, we refund the Fees prepaid for the period after termination. In every other case, unpaid Fees for the rest of the term become due.
  • Sections 7, 9 (for amounts owed), 14 to 21 and any other term that by its nature should survive, survive termination.

14. Export and deletion

During the subscription, attorneys and admins can export clients, matters, deadlines and the audit log as CSV and download each notice file. For 30 days after the subscription ends, the Customer may ask through the contact page for an export of its Customer Data, including its notice files, and we will provide it. We then delete Customer Data within the periods set in the retention schedule. After that we have no obligation to keep or return any Customer Data.

15. Ownership and feedback

Casehand and its licensors own the Service, including its software, rules engine, rules, citations as compiled, templates, designs and documentation, and all improvements to them. These terms give the Customer a non-exclusive, non-transferable right, during the term, for its Users to use the Service for the Customer's internal legal work. No other right is granted.

The Customer owns its Customer Data and the Output generated from it, subject to our rights in the Service itself. If the Customer or its Users give us suggestions or feedback, we may use them without restriction or payment, provided we do not identify the Customer or include its Customer Data.

16. Confidentiality

Each party will use the other's confidential information only to perform the agreement, will protect it with at least reasonable care, and will share it only with its personnel, contractors and advisers who need it and are bound by similar duties. Customer Data is the Customer's confidential information. The non-public parts of the Service and our pricing on an order form are ours.

Information is not confidential if it is or becomes public without breach, was already lawfully known to the recipient, is received lawfully from a third party without restriction, or is independently developed. A party may disclose confidential information when compelled by law, after giving the other party prompt notice where lawful, so it can seek protection. For Customer Data, the government requests section of the privacy and data handling page applies.

17. Disclaimers

Except as these terms expressly state, the Service and all Output are provided as is and as available. To the fullest extent the law allows, Casehand disclaims all warranties, express, implied or statutory, including warranties of merchantability, fitness for a particular purpose, title, non-infringement and accuracy, and any warranty arising from course of dealing or usage of trade.

Casehand does not warrant that the Service will be uninterrupted or error-free, that any notice will be read correctly or matched to the right client, that any rule, citation or computed date is correct, complete or current, that any expected notice will be detected as missing, or that any calendar, export or integration will update when it should. Casehand is not responsible for the acts or omissions of government agencies, courts, carriers or third-party services, or for changes in law, policy or agency practice.

18. Limitation of liability

The Customer's attorneys decide every deadline and every filing, and the limits below reflect that allocation of responsibility. They apply whatever the legal theory, whether contract, tort (including negligence), strict liability or otherwise, and even if a party was advised of the possibility of the loss.

Excluded losses. Neither party is liable for indirect, incidental, special, consequential, exemplary or punitive damages. Casehand is not liable for any of the following, whether direct or indirect: missed, miscalculated or misdocketed deadlines, hearings, appointments or filings; denied, delayed or lost applications, petitions, appeals or motions; removal, detention, loss of status or any other immigration consequence; malpractice claims, fee disputes, sanctions or disciplinary proceedings against the Customer or its lawyers; lost profits, revenue, clients, goodwill or business; or the cost of substitute services or of recreating data.

Cap. Each party's total liability arising out of or relating to the agreement is limited to the Fees the Customer paid for the Service in the 12 months before the event giving rise to the first claim, or US$100 if that amount is greater. For free and beta features, section 10 applies.

Exceptions. The exclusions and the cap do not apply to the Customer's obligation to pay Fees, to the Customer's obligations under section 19.1 or breach of section 6, to a party's fraud or willful misconduct, or to liability that cannot be limited by law. Casehand's liability under section 19.2 is limited to two times the cap.

Time limit. Any claim against Casehand must be brought within one year after the claimant knew or should have known of the facts giving rise to it.

19. Indemnities

19.1 By the Customer. The Customer will defend Casehand, its affiliates and their personnel against any third-party claim, including a claim by a client of the Customer or by a regulator, arising from: the Customer's legal services, advice, filings or deadlines; its Customer Data, including any claim that it had no right to put that data into the Service; the acts or omissions of its Users; or its breach of section 4 or 6. The Customer will pay the resulting damages, settlements and reasonable legal fees.

19.2 By Casehand. Casehand will defend the Customer against any third-party claim that the Service, as we provide it, infringes a United States patent, copyright or trademark or misappropriates a trade secret, and will pay the resulting damages and settlements. This does not apply to a claim arising from Customer Data, from Output, from a combination with anything we did not provide, from a modification not made by us, from free or beta features, from use in breach of these terms, or from continued use after we have offered a non-infringing alternative. If the Service is or may be found to infringe, we may obtain the right for the Customer to keep using it, modify it so it does not infringe, or end the affected subscription and refund the Fees prepaid for the period after termination. This section states Casehand's whole liability, and the Customer's only remedy, for infringement claims.

19.3 Procedure. The party seeking defense must give prompt written notice of the claim, give sole control of the defense and settlement to the defending party, and give reasonable cooperation at the defending party's cost. The defending party may not settle a claim in a way that admits fault for, or imposes an obligation on, the other party without its consent, which may not be unreasonably withheld.

20. Governing law and disputes

  • The agreement is governed by the laws of the State of Wyoming, without regard to its conflict of laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
  • Before starting proceedings, a party must give written notice of the dispute, and senior representatives of both parties must try in good faith to resolve it for 30 days.
  • The state and federal courts located in Sheridan County, Wyoming have exclusive jurisdiction, and each party submits to them. Either party may seek urgent injunctive relief in any competent court to protect its confidential information or intellectual property.
  • Each party waives trial by jury, to the extent the law allows. Claims may be brought only individually, not as a plaintiff or class member in a class, consolidated or representative action.

21. General

  • Order of precedence. If documents conflict, this order applies: an order form, then the data processing addendum, for the processing of personal data, then these terms, then the privacy and data handling page.
  • Changes to these terms. We may update these terms by posting a new version here. A change takes effect for a paid subscription at its next renewal, and for free accounts 30 days after we post it, unless the law requires an earlier date. Continued use after that is acceptance.
  • Assignment. Neither party may assign the agreement without the other's consent, except to a successor in a merger, acquisition or sale of substantially all of the relevant business or assets, on notice. Any other assignment is void.
  • Force majeure. Neither party is liable for a failure or delay, other than a payment obligation, caused by events beyond its reasonable control, including outages of hosting, network or government systems, acts of government, labor disputes, natural disasters, war, terrorism and cyberattacks not caused by its failure to take reasonable security measures.
  • Relationship. The parties are independent contractors. There are no third-party beneficiaries.
  • Export and sanctions. The Customer will not use or allow access to the Service in breach of US export control or sanctions laws.
  • Publicity. Neither party will use the other's name or logo in marketing without written consent.
  • Severability and waiver. If a provision is unenforceable, it is enforced to the maximum extent allowed and the rest stays in effect. A failure to enforce a provision is not a waiver.
  • Entire agreement. The agreement is the whole agreement between the parties about its subject and replaces all prior agreements and understandings about it. Terms in a purchase order or other Customer document do not apply, even if we accept or sign it, unless an order form says so expressly.

22. Contact and notices

We give notices to the Customer by email to its admins or in the Service. Notices to us go in writing to Entropic LLC, 1309 Coffeen Avenue, Ste 1200, Sheridan, WY 82801, or by email to hi@casehand.ai with "Legal notice" in the subject, and take effect when we receive them. Questions and support requests go through the Support screen or the contact page.